An AI-powered shopping experience for brands — bringing the best of the in-store sales associate experience online.
Nov 2024 – Dec 2025
Shipped
Brand Agents: AI-Powered Conversion
0 to 1Agent FrameworkGenUX LibraryResearch
1.52×Conversion lift
76.5%Session success
100+Active agents
0 to 1From concept pitch through strategy, partner onboarding, build, bug-bashing, and delivery. Owned end-to-end.
Research45+ user research sessions — from planning to interviews, synthesis, and analysis. Design-led.
Agent Mode FrameworkDefined common UX archetypes based on user intent — identifying recurring scenarios and establishing design principles for agentic behavior.
GenUX LibraryDefined generative UX component patterns that map to each agent mode — reusable, scalable, and consistently applied across all brand partners.
I focused on simplifying Microsoft Advertising for SMB customers, reducing friction to jump start their first working campaign.
2020 – 2023
🔒 NDA
SMB Advertising Experiences
Smart PagesAuto Conversion GoalsEnd to End Design50+ User Interviews
3×Attributed conversions
~$25MRevenue impact
Smart PagesDesigned end-to-end from discovery through launch — 50+ user interviews across multiple research rounds, reaching 4,000+ active pages. (Deprecated 2024)
Auto Conversion GoalsRedesigned the conversion tracking setup flow using auto-goal detection, achieving 2.4× active tag rate, 2.7× conversion detection, 3× attributed conversions, and ~$25M in revenue impact.
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Most of my work is under NDA, but I'm happy to walk you through it. Reach out and I'll share what I can, case by case.